Exchanges & Returns

 

Returns
We offer free returns and exchanges on all products. Please send an email to info@johntweedtailored.ie with your requirements and we will send you the appropriate return documents.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return or exchange, we require a receipt or proof of purchase.

Exchanges
Once your returned product is received and inspected, we will send you an email to notify you that we have received your returned item. We will send out the new product the following business day, provided the product is in stock. If we do not have the correct size in stock, we will contact you to arrange a refund.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within two business days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@johntweedtailored.ie.